Emergency Issues

For all emergency issues where the safety of the student is at risk, immediately contact Northeastern University Police Department (NUPD) at 617.373.3333 (emergency calls only, available 24/7).

For non-emergency medical, mental health, or substance abuse issues, contact University Health and Counseling Services (UHCS) at 617.373.2772 or uhcs@northeastern.edu.

For substance abuse issues, you can also contact the Office of Prevention and Education at Northeastern (OPEN).

This is an emergency situation. Immediately contact Northeastern University Police (NUPD) at 617.373.3333. They’re available 24/7.

Faculty and staff are encouraged to review the information located here to help determine the next best steps for referring their student. You may also contact University Health and Counseling Services at 617.373.2772 or uhcs@northeastern.edu or We Care at 617.373.7591 or wecare@northeastern.edu to consult on the specifics of your situation.

The Office of Prevention and Education at Northeastern (OPEN) provides education, consultation, and programming on topics related to alcohol and other drugs. Additionally, University Health and Counseling Services (UHCS) offers counseling, information, and support services for students who may have a substance abuse issue.

In emergency situations, or when the immediate personal safety of a student is in question, always call NUPD first at 617.373.3333 (emergency calls only, available 24/7). 

Faculty and staff are encouraged to contact We Care whenever they have a concern about a student’s academic, social, or emotional well-being. This may come to your attention because the student has indicated that something has happened in their life, or you may suspect a problem due to their behavior. We Care can take a broad look at available resources across campus, assess the student’s overall needs, and coordinate appropriate referrals.

You should first speak with your department head and/or supervisor to discuss the issue(s) and next step(s). We Care may be consulted after this conversation, if needed.

This is handled at the discretion of the professor. Additionally, you should discuss that matter with your department head and/or supervisor.

Please submit a Faculty Advisor Communication Tool (FACT) immediately. This will alert the academic advisor to the issue and that person can assist in next steps (which may involve We Care).

You should first speak with your department head and/or supervisor to discuss the issues(s) and next step(s). We Care may be consulted after this conversation, if needed.

Other Concerns

If the student has a challenge with an issue not mentioned, please contact We Care at 617.373.7591 or wecare@northeastern.edu. We can connect them to the right resource for assistance.